Renfrewshire Council Chamber-->
Client: Renfrewshire Council
Project: Renfrewshire Council, Chamber Audio Conferencing
SSUK has long held a strong working relationship with all 32 council regions in Scotland. Given our close working relationship with Renfrewshire Council on previous projects we were contacted by them again in order to replace the current audio-conferencing system solution within their council chamber.
Democracy is at the heart of every national and local council organisation and as such it means that they need to be kitted out with the necessary equipment to cope with our constitutional needs and values.
Given the nature of the project and the importance of the building in which work needed to be conducted, the SSUK team had to provide a very efficient and cost effective service utilising our skills and experience to deliver the project within a relatively tight time frame.
The main objective within this project was to modernise the existing communication system by replacing the existing systems infrastructure with non-propriety cabling to provide greater system robustness and up-to-date technology whilst preserving the webcasting provision.
As a result of these specifications, it was decided that a Televic audio conferencing system would be the most suitable solution. The Televic system has been successfully deployed across a number of local authorities in the UK and Ireland as well as government and non-government organisations across the globe thus proving its suitability and stability for the project at hand. One of the reasons for its mass appeal is due to its intuitive design and user friendliness.
Features of the voting system include: Voting, voting timer, displaying voting results, printing the voting results, enabling quorums, weighted voting, secret votes, named votes, voting templates, hung vote solution, defining majority criteria.
Votes and motions can be initiated by the administrator using the CoCon Operator Application. Votes can be pre-prepared as part of an agenda prior to the meeting or initiated on an ad-hoc basis using the ‘Instant Voting’ feature.
After sales ongoing support, maintenance and support were also provided to the client. This means we will provide the following:
Initial Response Time (Call logged by Telephone) – Return telephone call no later than thirty minutes from the first call in relation to the system fault.
Initial Response Time (Call logged by email) – Return telephone call by no later than 10:00am of the same or next business day from the first call in relation to the system fault, whichever is applicable.
Onsite Response Time – By 12:00 (Midday) of the next business day from the first call in relation to the system fault.
Re-facility Time – By end of next business day from the first call in relation to the system fault.
These service level agreements are tailored to client’s requirements.